Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
PSPGSD401A Mapping and Delivery Guide
Identify and select government service delivery options
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | PSPGSD401A - Identify and select government service delivery options |
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Description | This unit covers selection and offer of government service delivery options to meet the needs of eligible applicants. It includes assessing the need for government services, identifying available options, addressing issues, and matching service delivery to the best service option or making referrals if required.In practice, identification and selection of service delivery options may overlap with other generalist and specialist work activities, such as working ethically, complying with legislation, applying government processes, delivering client service, gathering and analysing information etc.No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | Not applicable. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Not applicable. | ||
Competency Field | Government Service Delivery. |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Assess the need for government services |
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Element: Identify government service delivery options |
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Element: Match service delivery to needs |
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Element: Address concerns/issues |
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Element: Make referrals |
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